When can I expect to receive my money following a withdrawal?

Please note that the withdrawal times vary according to the payment type and your account status.

KYC-verified customers can expect to receive their money much quicker on average. Withdrawals of small to moderate amounts by customers who have successfully undergone complete KYC checks will likely receive instant approval from our Payments team¹.

Delays in receiving your money can occasionally occur if you are trying to withdraw a higher amount than usual or if your account still needs to be verified. We ask you to remain patient while our teams perform their regulatory duties to handle your withdrawal if there are delays. Rest assured, we process all payments as quickly and efficiently as possible.

Following approval at our end, withdrawals typically take no longer than 24 hours but can last up to 3 business days within Europe. For players outside Europe, waiting times of up to 5 business days are not uncommon.

In addition, certain factors outside our control may impact Bank transfer processing times, such as public holidays and time zones. E-wallets represent an excellent choice for online casino players since withdrawal times are near instant, while credit card transactions take between 1-3 business days on average.

For full clarification, head over to our Payment Options page to find details on different processing times, split by payment method. Importantly, make sure you’re visiting the correct page relevant to the country you’re in. You can update the website localisation setting via the flags menu in the page footer.

¹Please do not request early account verification. To process KYC checks in the most efficient manner, we will contact you when the time is necessary, and a new section will open on Wildz, allowing you to upload your identification documents.