How do I verify my Wildz account?

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Our Payments team requests KYC checks on an as-needed basis if you transact beyond certain thresholds or if we detect irregular account activity that may prompt further investigation.

If you’ve been asked to fulfil a KYC Check, we will notify you via the communication channels you provided Wildz when you signed up. The requested documentation can then be uploaded via a dedicated Verification area in ‘My Account’ via either desktop or mobile devices.

Please note that the verification section will only permit uploads once a verification check has been requested.

Account Verification Documents

When your account undergoes a KYC review, you will be asked to provide some or all of the following documentation. Documentation is accepted in PDF, PNG, JPG, GIF and BMP format, up to a maximum size of 6MB per file:

• Valid photo ID: Accepted photo ID can be a passport, driver’s license or national ID card. The document you provide must be government-issued and valid. If you are providing an identification card, it has to be issued by a national authority.

• Utility Bill: Please ensure all utility bills provided are less than three months old and display the same address as that linked to your Wildz account.

• Payment Method: Should we request payment method verification, upload a statement confirming your payment method(s) for at most three months and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification:

  • Credit Cards: If providing Credit Card statements, these must also include images of both sides of your card. The reverse side of the card must also be signed in pen by yourself, while the front side needs to give the first six and last four digits of your credit number (e.g., 1234 56XX XXXX 1234).
  • Bank Transfer: The name and address on any bank statements you upload must match those on your Wildz account.
  • E-Wallets: The requirements for E-wallet documentation are identical to those for Bank Transfers. All E-wallet documents should display the same name and address that we hold for you. If paper, downloadable, or PDF copies are not available, screenshots of statements are acceptable.

Quick Tips

• Submit ALL Requested Documents: Endeavour will upload all the necessary documentation in the first instance so everything runs smoothly when verifying your account.

• Scan Quality is Important: Please try to provide scanned copies in high resolution, provided they are within the maximum file size of 6MB. Carelessly taken screenshots via phone can cause delays in processing your review if the photos are not of sufficient quality.