Terms and Conditions

1. General

1.1 - When signing up at a Rootz Casino, you enter into an agreement with Rootz Ltd (hereinafter referred to as Rootz Ltd, we or us), a company constituted and licensed to operate gaming activity under the laws of Malta. Rootz Limited is a company with registration number C83903, having its registered office at Ewropa Business Centre, Level 3-701, Dun Karm Street, Malta.

1.2 - Rootz is licensed and regulated by the Malta Gaming Authority (“MGA”), under licence number MGA/B2C/599/2018, issued on the 30th day of April of the year 2019.

We offer Type 1 and Type 2 gaming services. The MGA regulates the Games we provide. If you wish to know more about the gaming service providers we use to offer you the Games, please contact our Customer Support.

1.3 - These Terms and Conditions apply solely to the Player’s use of the games licensed by the MGA on the Rootz Websites (the “Website”), the related enabling Internet, mobile, or other platforms through the Website, and other related Uniform Resource Locators (“URL”).

1.4 - Rootz Website reserves the right to modify these Terms and Conditions, which become valid from the time they are made available on the Website if no material changes are made. Should material changes be made to these General Terms and Conditions, Players will be prompted at their next login to review and accept changes as per clause 3.2 of these Terms and Conditions.

1.5 - The current version of these Terms and Conditions is valid until a new version is posted on the Website.

1.6 - While Rootz Ltd shall remain responsible for the general management and responsibility of the wallet, deposits and withdrawals, the liability of Rootz Ltd is limited solely to money in play (i.e. wagering amounts) on the MGA licensed games and for the payment of local jackpots associated with the same MGA licensed games which are licensed and operated by Rootz Ltd.

1.7 - These Terms and Conditions apply to and are binding upon you if you participate in the MGA-licensed games at Rootz Website.

1.8 - Before accepting these Terms and Conditions, you must thoroughly read and understand them. If you do not agree with any part of these Terms and Conditions, you must not use or continue to use the Website.

1.9 - You understand and agree to be bound by the Terms and Conditions contained in this text, as may be amended from time to time unless any material changes are made. Should material changes to these General Terms and Conditions be made, you will be prompted at your next login to review and accept the changes to these Terms and Conditions.

1.10 - These Terms and Conditions may be published in several languages and shall reflect the same principles. This is done for information purposes and to assist players. However, only the English version is the legal basis for the relationship between You and the Rootz Website. In case of any discrepancy between the English and non-English versions of these Terms and Conditions, the English version is the legally binding version and shall prevail.

2. Definitions

The player as “you” or “the Player”. “Your” has its usual meaning in relation to you using the Site.

“Account”, “Your Account”, “Your Member Account” is your Player Account on the Site.

“Bonus” shall cover all offers that give a tangible reward, including, but not limited to, welcome offers, deposit Bonuses, free money, and free spins.

“Games” include Casino, Live Casino, Sportsbook, and any other game on our Site (including mobile or any other platform).

“Games” can mean any one of them. We may remove or add Games to the Site at any time.

“Rules” are these terms, conditions, and rules you agree to when using the Site.

“Site” and “Website” refer to Rootz Brands and include, if applicable, any mobile and mobile application version thereof or any other subdomains of Rootz Brands.

“Group Brands” refers to products operated under Rootz Ltd.’s B2C licence.

3. Changes to the Terms and Conditions

3.1 - We may need to change the Terms and Conditions for several reasons, including, but not limited to, commercial reasons or to comply with new laws and regulations. The most up-to-date Terms are available on Rootz Websites, and the date they came into force is stated at the top of these Terms.

3.2 - We will notify you of any material changes to the Rules by email or by placing a notice on the Website. You must reconfirm acceptance before the changes come into effect unless any material changes have been made. If you do not agree with any changes to the Rules and do not reconfirm acceptance, you will not be allowed to play. However, you can withdraw the remaining balance from Your Account.

4. Your Obligations as a User

4.1 - You may only open one Account on the Websites we provide. If you open or attempt to open more than one Account, for whatever reason, Rootz may block or close any or all of Your Accounts at its discretion. Rootz may void all bets made in duplicate Accounts at its discretion and will deduct an administrative fee of 15% (minimum 30 EUR) for every other Account you opened and any other deductions that may apply per these Terms and Conditions provisions.

4.2 - You declare that you are over 18 years of age (18+) or comply with a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence and to comply with the minimum legal age requirement.

4.3 - You fully understand that it is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games.

4.4 - You are solely responsible for Your Account details and keeping these up-to-date. This includes, but shall not be limited to, the username and password and/or any other means to access Your Account via the respective Website. If there is a suspicion that such information has been compromised, you must inform Rootz and take proper actions to prohibit or prevent unauthorised access to any part of Your Account or funds. Rootz shall not be held responsible for any unauthorised use of Your Account when Rootz itself is not at fault.

4.5 - You are not allowed to transfer funds from Your Account to other players or to receive money from other players into Your Account. Rootz Accounts are not transferable, and players are prohibited from selling, transferring, and/or acquiring Accounts to/from other players.

4.6 - You shall use the Games on your behalf and not on behalf of any other person or company.

4.7 - You shall not allow any other individual to access and/or use your Rootz Account, accept any prize, access, or participate in any of Rootz’s services. You understand that you shall be fully liable for any losses incurred by a third party on Your Account, and you shall immediately inform us should you suspect that a third party has obtained access to Your Account and shall assist us fully in our investigations into the matter.

4.8 - You shall use the Website and Your Member Account solely and exclusively for the purpose of your participation in the Games and not for any financial or other reason; your participation in the Games will be strictly in your personal, non-professional capacity for recreational and entertainment purposes only.

4.9 - Rootz reserves the right to restrict access to all or certain parts of the Website from certain jurisdictions according to the company’s internal assessments and sole discretion. You may not access or be permitted to access our Website and Games under any circumstances if you reside in any of the following jurisdictions: Afghanistan, Curacao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands) or Yemen or any other jurisdiction where your participation would conflict with any applicable law or any other rules, including those relating to online gaming.

4.10 - You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity concerning your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices while participating in any of the Games. Rootz, with this, reserves the right to invalidate or close Your Member Account or invalidate or terminate your participation in a Game in the event of such behaviour.

4.11 - You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for Your participation in Games, including any winnings you receive from Rootz.

4.12 - You understand that by participating in the Games may result in losing money deposited in Your Member Account.

4.13 - Concerning deposits and withdrawals of funds into and from Your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards.

4.14 - The computer software we make available to you is owned by Rootz or other third parties and protected by copyright and other intellectual property rights. You may only use the software for your own personal, recreational use per these Terms and following all applicable laws, rules and regulations.

4.15 - You must always play the Games on the Site in line with these Rules and any specific Rules that apply to Games offered on the Site. Different Rules apply to different Games (Where such rules apply, please click on the link for each Game type to see the regulations that apply to that Game):

• Casino

• Horse Racing

• Sportsbook

• Virtual Sports

Altenar Software Limited (Malta) provides Rootz with sports betting, horse racing, and virtual sports products. Ref: MGA/B2B/582/2018.

4.16 - You shall be courteous to other users and representatives of Rootz and avoid rude or obscene comments. The non-observance of these Terms and Conditions and the Game Rules shall not be tolerated under any circumstance.

4.17 - We provide a live chat functionality to communicate with our customer service representatives as part of your use of our products. All conversations will be recorded. Abusive or offensive language will not be tolerated. Use of the chat facility should strictly relate to our services and any related queries.

4.18 - Rootz has the right to terminate events and/or Games provided that if there were any outstanding wagers on the terminated event or Game, the affected Player shall be reimbursed the value of his wager. Any wins made before the termination of the event or the Game will be honoured by Rootz Ltd.

4.19 - A person registering shall accept and acknowledge that Rootz Ltd. shall not be treated as a financial institution and that no interest applies to deposits held in the Account.

4.20 - Using a VPN to connect to a Rootz Casino will be treated as an attempt to circumvent region-based access and is strictly prohibited. Rootz reserves the right to terminate any Account found using a VPN to connect to the Website.

4.21 - If you are a Contracted Professional Athlete, You must not place any bets on Your Own Sport. If You have placed any bets on Your Own Sport, You must inform Rootz immediately. If You are found placing bets on Your Own Sports, Rootz reserves the right to terminate Your Member Account or invalidate or terminate your participation in a Game in the event of such behaviour.

5. Your Member Account

5.1 - To place bets and deposit money, you must first register personally with us and open an Account.

5.2 - You may only hold one Account with us at any time. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person. At Rootz’s sole discretion, and if we consider that multiple Accounts have been opened in genuine error, we may agree to credit one Account you have opened with us with any balance remaining on your additional Account (s). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, Bonus or any other promotion without prejudice to any other action. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘Bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account to claim an additional Bonus or benefit.

5.3 - If you notice that you have more than one Member Account under different names, you must notify Rootz immediately. Failure to do so may result in Your Account being blocked for access.

5.4 - Only one Account is allowed for each household, IP address, and computer device. If two or more users share the same household, IP address, and computer device, Rootz must be informed by the respective Account holders.

5.5 - You can request to open a Member Account by filling out the registration form and submitting it to Rootz. Rootz reserves the right to refuse to open a Member Account for any reason.

5.6 - You must enter all mandatory information requested in the registration form, in particular, your age, your identity, your address and contact details, including a valid email address, valid mobile phone number and your place of residence, and it is your sole responsibility to ensure that the information you provide to us is accurate, complete and correct. Note that you must be 18 years of age or older or such higher minimum legal age as stipulated in the laws of the jurisdiction applicable to you, and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

5.7 - You are, with this, notified that we carry out verification procedures and that your Account may be blocked for access or closed if we suspect that you have supplied us with false or misleading information.

5.8 - Rootz reserves the right to perform background checks on any player and request any relevant documentation, such as a copy of your passport or other identification documentation as part of the Rootz Know Your Customer (“KYC”) procedures, at all times and, for any reason, including (but not limited to) any further checks into the identity of the Player, any credit checks performed on the Player, or any enquiries into the Player’s personal history. The basis for such checks will be dependent on the specific case. Still, it could include (but is not limited to) verification of the Player’s registration details, such as the name, address and age, occupation, verification of the Player’s financial transactions, financial standing, source of wealth, source of funds and/or gaming activity. Rootz may also request any documentation previously provided that would have later on expired or would no longer be valid for any reason or request any additional KYC documentation for any reason and at any time. Any non-completion or non-cooperation for documentation requests will result in Account termination and/or transactions being withheld across all our sister sites. Rootz is not obligated to advise the Player of such checks. Such activities may include using specific third-party companies who perform the investigations as required. Rootz may decide at its sole discretion to terminate a player’s Account and withhold all funds in such Account because such an investigation provides a negative or uncertain conclusion.

If, on completion of Rootz’s verification checks, you are shown to be underage and/or registered under false details:

• Rootz may, at its discretion and depending on the payment method used, decide to return deposited funds to you, but no winnings will be paid;
• All transactions made whilst you were underage will be made void, and all related funds deposited by you will be returned by the payment method used for the deposit of such funds, wherever practicable, and
• Your Member Account will be closed.

5.9 - You must inform Rootz of any updates and keep up to date with the mandatory information provided in the registration form if such information changes.

5.10 - As part of the registration process, you must choose your username and password to log in to the Website. It is your sole and exclusive responsibility to keep your login details secure. You must not disclose your login details to anyone. Rootz is not responsible for any abuse or misuse of Your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. Additionally, should Rootz detect or suspect that any other person is using the player Account except for you, Rootz reserves the right to suspend or close the Account and retain any funds at its absolute discretion.

5.11 - Rootz may, at its discretion and without providing any justification, refuse to open an Account or close an existing Account. However, all contractual obligations already made will be honoured.

5.12 - The Company reserves the right to charge an Inactivity Fee of 5.00 EUR or equivalent in other currencies. An inactive account is a player’s Account with a real money balance that has not recorded any login for over 12 months. The fee will be applied to the inactive Account following 12 months of inactivity. Any consecutive fees will be charged every month until the Account reaches zero. All registered players who will be charged an Inactivity Fee will be notified at least 30 days before the Account becomes inactive. During this period, you will have the option to withdraw any remaining funds from your Account. If you hold an inactive account, you can instantly log in to your Account, in which instance it will be reactivated, and the fee will no longer apply.

5.13 - You understand and accept that Rootz strictly prohibits players who cheat and player collusion. Should we have reasonable suspicion that any cheating or collusion has occurred, we reserve the right to void any bet that we suspect has been made due to such behaviour and/or confiscate any funds on Your Account and close Your Account. Moreover, any player with reasonable grounds to suspect that another player is taking an unfair advantage through cheating or collusion must report the suspicion to Rootz by emailing our Customer Support.

5.14 - Rootz does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or respect of any bet on its sites, whether such use is attempted or effected by you or any third parties. Should we have reasonable suspicion that any such device is being used on the sites, we reserve the right to void any bet that we suspect has been made using such a device and exclude any player from any promotion or competition in which we suspect such a device has been used. You are also prohibited from utilising an external resource designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as Websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of a Rootz Account. We may also suspend the Account pending investigation into the matter and terminate the Account at our sole discretion. Rootz considers the use of such devices to be tantamount to fraud and reserves its right not to refund any balance on the Account at the time of termination and to cancel any pending Games.

5.15 - All transactions will be checked by our Fraud Personnel per the prevention of money laundering laws and regulations as applicable.

5.16 - Any suspicious activity on Your Account could lead you to be reported to the relevant authorities and your funds frozen. It could also lead to the closure of Your Account and confiscation of your funds.

5.17 - If you wish to close Your Account, you may contact our Customer Support. Any funds in the Account will be remitted to you. The effective closure of the Account will correspond to the termination of the Terms and Conditions; however, any obligations already entered into shall be honoured.

5.18 - In case the reason behind the closure of the Account is related to concerns about possible gambling addiction, the Player shall indicate it. A player who closes an Account for gambling addiction reasons shall not open or try to open a new Account. Rootz shall not be liable for any direct or indirect consequential damages should an individual succeed in opening a new Account. We reserve the right to close an Account opened in breach of this rule at any time.

5.19 - All communication between the Account holder and Rootz is kept on record for compliance, accounting and financial regulations’ purposes. If a player’s Account is closed, related information about the Account is saved for between five (5) and ten (10) years from when the Account is closed, depending on the activity on the Account. Related information includes the Player’s name, address, phone number, email and Account transaction details.

5.20 - Rootz has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.

5.21 - When the outcome of a Game you participate in is determined, all winnings will be available for use in Your Member Account.

5.22 - Rootz will carry out additional verification procedures for any transaction exceeding the equivalent of 2,000 EUR or cumulative transaction exceeding 2,000 EUR (or their equivalent under the operational currency), which value can be calculated either daily, taking into Account all deposits affected by a customer since the establishment of the business relationship or based on a rolling period of 180 days. We further reserve the right to carry out such verification procedures in case of a lower transaction. Such verification may include, but shall not be limited to, copies of a Player’s passport, national identity card, a player’s utility bills, and/or copies of the credit/debit cards used to make deposits. Where applicable, all identification documents provided should include a clear photographic image of the registered customer.

5.23 - If Rootz or a third-party service provider mistakenly credits Your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount credited in error will remain the property of Rootz. We will transfer such an amount back to Rootz from Your Account. We reserve the right to void any transactions placed using the amount credited in error, including related winnings. To satisfy any such liability, we also reserve the right to freeze and withhold these funds and set off any subsequent winnings owed to you. If, before Rootz becomes aware of the error, you have withdrawn funds that do not belong to you without prejudice to other remedies and actions available to us at law, the mistakenly paid amount will constitute a debt you owe to Rootz. In the event of an incorrect crediting, you must notify our Customer Support services immediately by email.

6. Deposits into Your Member Account

6.1 - You may participate in a Game only if you have sufficient funds in Your Member Account. When you open an Account, we require you to make a minimum deposit before you can bet or play.

6.2 - Rootz will not grant you any credit for participation in any Game.

6.3 - By depositing funds into Your Account, you direct us, and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes and (ii) to settle any fees or charges that you might incur in connection with the use of our services.

6.4 - All information required to deposit funds into Your Member Account can be found under “the Website’s “My Account” and “Deposit” pages. You can use any of the methods available to you as specified on these pages, as may be amended occasionally. Please note that some payment methods may not be available in certain jurisdictions.

6.5 - Deposits can incur charges depending on the method selected. For current fees regarding depositing funds, see “My Account” and “Deposits” for each deposit method. Your bank or other payment service provider may independently charge you for bank wire transfers and other means of payment.

6.6 - When using a credit or debit card to deposit funds, your funds will only clear when Rootz has received an irrevocable approval and authorisation code. If Rootz does not receive such approval and code, Your Account will not be credited with those funds.

6.7 - Rootz reserves the right to use additional procedures and means to verify your identity when making deposits into Your Member Account.

6.8 - Funds shall always be deposited into the members’ Accounts through a financial institution or a payment services provider using any of the methods specified on the Website, as may be amended occasionally. Procedures, terms, availability, and duration for deposits may vary depending on the time, the country, and the financial institution used.

6.9 - Deposited funds generally post to the Member Account within one minute following the confirmation of the deposit unless additional verification procedures are required, as stated in clause 5.8. If a deposit does not go through Your Account, please contact our Customer Support.

6.10 - You shall only use debit or credit cards and other valid financial instruments that legally belong to you.

6.11 - Depositing money from ill-gotten means is unlawful. Per our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.

6.12 - Rootz accepts payments made in Euros (EUR). If your payment account (i.e., your bank account or your eWallet account) is in a different currency, Rootz or your bank/eWallet will convert the funds to EUR before depositing them into Your Account. Likewise, the funds you withdraw will be sent to you in EUR and Rootz or your bank/eWallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums are payable by the Player.

6.13 - Deposits made to your Rootz Account should be commensurate with gameplay. If, in Rootz’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of gameplay and the user then makes a withdrawal request concerning that deposited amount or where Rootz suspects that you are abusing exchange rate fluctuations or made a financial gain through arbitrage), we reserve the right, in our absolute discretion, to cancel other deposit(s), and/or any withdrawals there related, in part or in full, to deduct and/or to retract any balance or costs that may have resulted in conjunction in addition to that from any funds held in the User’s Account, confiscate funds including winnings and to close the Rootz Account indefinitely, without any warning and notification. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the Account’s lifetime and in such instances before processing any withdrawal request, the processing of such request to be entirely at Rootz’s discretion. In cases where we are not satisfied with the submitted documentation, Rootz may cancel the withdrawal and return the funds to the Account or confiscate the funds and block the Account indefinitely.

6.14 - You agree that the funds deposited in Your Account must only be used to play the Games or place Bets on the Website. We shall be entitled to suspend or close Your Account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place gaming stakes. In such circumstances, we may also report this to relevant authorities.

6.15 - You acknowledge that we shall have the right to block a Rootz Account should we receive a chargeback request concerning that Account. When a chargeback request has been received, we will contact you, as the registered Account holder, to seek confirmation of your identity. We shall also ask you to confirm your preferred payment method if necessary. Reminders may be sent if the requested confirmation is not received. Administrative fees may apply in such cases, and the balance of your Rootz Account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain concerning Your Account. You are to note that any remaining funds held in a Rootz Account that have been blocked due to a chargeback request shall be treated as though they were funds on an Inactive Account.

7. Withdrawals from Your Member Account

7.1 - You may withdraw any amount up to the Real Money balance in your Rootz Member Account by issuing Rootz with a valid notice of withdrawal on the Website. Please note that you may be required to forfeit any Bonus Money Bonuses before Real Money can be withdrawn.

7.2 - Notices for withdrawals must be made via the Website. Rootz will not accept requests for withdrawal by telephone or electronic mail, and Rootz employees are not permitted to circumvent these instructions.

7.3 - The Website clearly states the available withdrawal options, which may differ depending on the market from which the Player originates.

7.4 - Withdrawals will be made to your bank account or other withdrawal methods available under the “Withdrawal” pages and/or as Rootz chooses. Rootz shall pay your withdrawals whenever possible using the same method you used to make your deposits. Withdrawal payments may only be made in the name of and to the registered Account holder. Rootz reserves the right to cancel withdrawals to enforce a closed-loop or force the customer to withdraw using a particular withdrawal method. Your bank or another payment provider may add a handling charge upon withdrawing funds. These charges may vary over time.

7.5 - It will not be possible to withdraw funds marked as “Bonus money” or funds stuck in an aborted game.

7.6 - Rootz products are consumed instantly when playing. Thus, Rootz cannot provide returns of goods, refunds, or cancellation of your service when you are playing. If you play a Game with real money, the money will be drawn from Your Member Account instantly.

7.7 - Financing a bet through the Internet may be illegal in the jurisdiction in which you reside; in such circumstances, you are not authorised to use and finance Your Account to place a bet. Your participation in the products we provide in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payments made to and accrued for the benefit of Rootz. Moreover, you understand that it is your sole responsibility to pay and proceed with all necessary diligence concerning taxes on any prize money if and where these apply.

7.8 - All transactions shall be checked to prevent money laundering. Rootz, the regulator and any governing body can monitor or request to review all transactions to prevent this crime from being committed. Rootz shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which Rootz is licensed to operate. Should we be made aware of any suspicious activity relating to our Products, we shall report this to the relevant institutions immediately. Rootz may suspend, block or close an account and withhold any funds therein if requested to do so by the applicable prevention of money laundering and financing of terrorism laws and regulations.

7.9 - Due to unavoidable circumstances, the time for finalising a withdrawal request may vary. However, a withdrawal attempt should be approved or denied within three (3) days. When a withdrawal is cancelled, the funds are returned to Your Account, and you can use those funds accordingly on the Account. Rootz does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation by you or us. Details on deposit and withdrawal times can be found on the Payments page.

7.10 - Before any withdrawals are processed, your behaviour on the Website or usage of the Games will be reviewed for any irregular playing patterns. In the interest of fair gaming, equal, zero or low margin bets or hedge betting, such as, but not limited to, betting Red Bet and Black Bet on any single round of roulette, shall all be considered irregular playing patterns for Bonus play-through requirement purposes. Other examples of irregular playing patterns play for Bonus play-through requirement purposes include, but are not limited to, placing single bets equal to or over 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that Bonus have been met. Should the Casino deem that irregular playing patterns have occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses. For Sportsbook, arbitrage betting will be considered bonus abuse when wagering with bonus money or Free Bets. (For example, betting on opposite outcomes like Over/Under total goals.) If such activity is identified, the Player agrees that their Bonus and/or any associated winnings may be voided at the discretion of the management.

7.11 - In case of winnings over 50,000 EUR, Rootz reserves the right to pay out the withdrawal in instalments of up to 10,000 EUR per day, 25,000 EUR per week, or 100,000 EUR a month. VIP players may be entitled to exceptional withdrawal limits.

7.12 - Acceptance of a withdrawal request shall be subject to you having made and sufficiently wagered a real-money deposit and per any other terms and conditions set out by Rootz. All withdrawal requests shall be subject to the transaction limits and withdrawal methods, and we shall notify you before withdrawal. Rootz retains the right to carry out enhanced due diligence at the withdrawal stage should it deem this necessary, especially in cases where deposited funds have not been used for wagering.

7.13 - We may charge assigned fees for processing withdrawals, and this shall be clearly stated when you perform a withdrawal request. For further information, it is advisable to refer to the Payments page.

7.14 - You understand and accept that jackpots may be advertised in a specific currency. If the jackpot is claimed in a different currency, the jackpot amount may be reduced due to currency fluctuations due to the applicable exchange rate.

7.15 - Rootz also reserves the right to charge a fee should you request a withdrawal without having turned over an amount equal to or more than the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% (minimum 10 EUR) of the requested withdrawal, and additional bank charges associated with payments made can be passed on to you in this case. Moreover, we shall always reserve the right to apply a withdrawal fee. If a fee is to be applied to a withdrawal, the sum will be shown to the cashier before confirming the withdrawal request. The fee will be deducted automatically from Your Account balance if you choose to proceed with the transaction. The minimum amount you are permitted to withdraw may vary depending on the payment services provider you decide to withdraw the funds.

7.16 - In accordance with applicable laws and licence conditions imposed on Rootz by the respective jurisdictions in which we are licensed to operate and provide our services, player funds are protected in the event of insolvency by the segregation of customer funds. They are held in separate designated bank accounts. These accounts are used solely for this purpose, and our bank has acknowledged this. Furthermore, our bank of choice ensures that these funds are not subject to the enforcement, seizure, or execution of any claim against Rootz and that these funds are not considered to form part of Rootz’s assets in the event of insolvency. Consequently, in the event of our bankruptcy, your funds are protected and shall be returned to you.

7.17 - If Rootz or a third-party service provider mistakenly credits your bank account or another withdrawal method with withdrawals that do not belong to you, whether this is due to a technical or human error or otherwise, the amount credited in error will remain the property of Rootz. We will transfer such an amount back to Rootz from Your Account. Without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt you owe to Rootz. In the event of an incorrect crediting, you must notify our Customer Support immediately by email.

8. Bonuses, rewards and loyalty programs

8.1 - These Terms shall remain valid until the user makes a new version available and accepts it. Any changes to the terms of the Bonuses and rewards scheme conditions will be notified to you in advance and will not take effect until and unless you have reconfirmed your acceptance of the changes.

8.2 - We may occasionally offer you bonuses or rewards, which we will credit to your Account. Such Bonuses may only be used in relation to the facilities as may be specified when the Bonus is offered to you. Acceptance of certain Bonuses may be in accordance with additional or specific terms and conditions that shall be made available to you. Other Bonuses and rewards shall be in accordance with standard promotional terms. Unless otherwise specified, our offers may be used only once, and you are not entitled to withdraw any Bonus amounts or redeem any rewards without first complying with the applicable terms. The type of Bonus and its size may vary, and you need to wager the Bonus Money to withdraw the funds. For this reason, you should check the Bonus and rewards rules carefully before participating in any promotion.

8.3 - For specific information regarding Casino, Sportsbook and other game bonuses offered by Rootz, please refer to the Bonus Terms and Conditions.

9. Responsible Gaming

9.1 - Rootz offers a range of services to assist you if you feel that you are developing a dependency towards gambling. We have a series of measures in place to help you play in a safe environment. You understand that the outcome can never be sure when you are playing games of chance involving money. We have developed tools to make your gaming experience safer, and we encourage you to consider these measures when playing at Rootz. To use these tools, either go to the Limits tab on Your Account menu and set the Account limitations according to your needs or contact our Customer Support.

9.2 - We offer you the opportunity to apply financial limits to your Rootz Account. When you set a limit, you cannot continue playing beyond the limit you would have set, as our system will automatically prohibit further gameplay. These limits are available to help you control your gambling, and you may set financial limits related to deposits, wagers and losses:

• Deposit Limits - To limit the amount of deposits you can make over a certain period, you can set a Deposit Limit.
• Loss Limits – You can set a Loss Limit to limit the losses you can sustain over a certain period.
• Wagering Limits – To limit the amount of money you can spend over a certain period, you can set a Wagering Limit.

9.3 - The financial limits described above can be accessed on your Limits tab on Your Account menu and amended anytime. Limit amounts can be made on a daily, weekly or monthly basis. Any request to lower a limit will take effect immediately. Any request to raise or remove a limit will only take effect after the expiry of a twenty-four (24) hour “cooling-off” period in which the Player cannot revert the conditions previously placed on their Account. This “cooling-off” period will allow you to reconsider whether you want to raise your deposit limit.

9.4 - If you require further information or assistance regarding our functionality, please get in touch with our Customer Support.

9.5 - We offer you the opportunity to apply Session Time limits to your Rootz Account. At your discretion, you may set a maximum session time during which you will be allowed to stay logged into your Account. While these limits are set, you will automatically be logged out and not be allowed to continue playing when you reach the pre-set time limit in any play session.

9.6 - The Reality Check tool helps you monitor your gaming activity at Rootz. Once this feature is activated, a message will be displayed on your screen at regular intervals of, for example, 60 minutes. This message will inform you about how long you have been playing and how much you have spent/won, and it will offer a direct link to your transaction history and present you with the option to resume or exit the Game. Customers should note that if the ‘Autoplay’ function is active for certain Casino providers, the Reality Check might not suspend gameplay when the pop-up message is displayed.

9.7 - We offer you the opportunity to apply self-exclusions (“Time Out”) to your Rootz Account for definite and indefinite periods. As soon as your self-exclusion request is processed, you will no longer be able to play on Rootz, and you will not be able to access Your Account until your requested limitation period has elapsed.

Should you need to take a definite Time Out from gambling, please get in touch with Customer Support via Live-Chat. Your Member Account will automatically be reactivated at the end of your timeout period. Your Member Account may be opened at any time at Your request. However, before an Account is reactivated from a Time Out, a twenty-four (24) hour “cooling-off” period shall apply before you may resume play. If appropriate, this “cooling-off” period may be increased at our sole discretion.

An indefinite self-exclusion is activated by contacting Customer Support via Live-Chat and may only be removed subject to a “cooling-off” period of seven (7) days. We reserve the right to refuse to remove an indefinite self-exclusion. In case of an indefinite self-exclusion, we shall take all necessary steps to remit any remaining funds to Your Account.

During self-exclusion, you may withdraw funds from Your Account by contacting the Customer Support.

9.8 - Following a timeout or a self-exclusion request, we will try our best to avoid sending you further marketing materials. We will ensure we do not send you any further marketing materials after 24 hours of Account closure.

9.9 - Once Your Member Account is reopened in the manner set out in this chapter, You shall be responsible for any losses that ensue thereafter as a result of your continued use of Your Member Account and shall not, in any case, be refunded by Rootz

9.10 - Please comprehend that we must be made aware of the motive for your exclusion, primarily if this is related to gambling problems. Kindly inform us as to this reason upon making your closure request. Indefinitely self-excluded Member Accounts may not be reopened or reactivated in cases of gambling addiction under any circumstances.

9.11 - Account limits, timeouts, and self-exclusion requests are valid only for the licensed brand you are currently a member of and do not include other sites operated by us.

9.12 - For your protection and according to our Licence obligations, if you held an account with any of our Rootz Brands which has been closed due to gambling addiction (either on player request or via our analysts), you cannot open another account with any of our RootzBrands again. All previously opened accounts will be permanently closed across all Group Brands. Any new accounts created on our other Rootz Brands after the original Account was closed for a gambling addiction will be closed. If closed for this reason, any winnings will be removed, and associated deposits made on the new Account will not be refundable. Furthermore, we reserve the right to take action and notify the relevant authorities and associations.

9.13 - Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you or anyone else in your household does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third-party sites that offer products that are aimed at blocking gambling-related websites or software. Betfilter and GamBlock are two of the websites that provide this service. Please click on the links provided should you require further information. To ensure maximum protection for those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.

9.14 - If you have chosen to restrict yourself from playing on a RootzCasino because there is the possibility that you might have a gambling problem, it is advisable to consider excluding yourself from all the gambling environments you may have access to both online and offline.

9.15 - If Rootz believes your gambling will cause you financial or personal difficulties, we reserve the right to close Your Account. If you feel that you require help to overcome any addiction, please refer to our Responsible Gaming page on the Website.

9.16 - Rootz does not allow anyone under 18 years of age to open an Account on its Website. Should you be under 18 years of age and attempt to open an Account with us, or should you assist an underage person in opening an Account with us, you are in breach of the law. Should you have minors in your household or should there be a possibility of minors accessing your computer, please make sure not to share your login details, not to enable the “remember password” function on the login screens, Not to share your credit card or bank Account details with minors; Install parental control software or internet filter software on your computers. Such software can be obtained from, for example, www.netnanny.com and www.cyberpatrol.com.

10. Privacy Policy

10.1 - Rootz LTD, acting as data controller, respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws – notably The Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation issued under the same – the “DPA”; The Regulation (EU) 2016/679 of the European Parliament and of the Council of the 27th day of April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – the “GDPR”.

10.2 - You can read our Privacy Policy. You should be aware that acceptance of these Rules includes full acceptance of the terms of our Privacy Policy. We therefore ask that you read the Privacy Policy carefully.

10.3 - The information we collect enables us to ensure that you can enjoy safe and user-friendly browsing conditions. We aim to offer the best possible services while ensuring gaming on our Site remains fun. You, therefore, acknowledge that we collect and use your personal data so that you may access our Website and allow your participation in the Games we offer. We will protect your personal information and comply with applicable data protection laws regarding the documents you supply. We shall only retain your personal data for as long as necessary to provide you with our services or as long as we are legally required to keep it.

10.4 - Your personal information is strictly confidential. We will use it, and where necessary by one or more of our Group companies or by our carefully chosen Business Partners, to set up and manage Your Account, to build up customer profiles and to provide you with the opportunity to engage with the Services available on the Website and the Websites of our Business Partners. If you have consented to receive Bonus offers and other information, we may also use your personal information to send you direct marketing emails, letters by post, SMS or Push messages and promotional phone calls (this includes automated calls) regarding new products and/or offers which we think may be of interest to you whether they are offered by us or by another company within our Group, or by our Business Partners. You may receive such direct marketing emails, letters by post, SMS or Push messages and promotional phone calls once you have registered an Account with us, even if you have not placed any wagers or deposited any funds into Your Account. Please refer to our Privacy Policy for further information should you wish to unsubscribe. The Business Partners we work with are:

• Game developers
• Payment providers
• Analytics service providers
• Identity verification companies
• Anti-money laundering services
• Website performance and security systems
• Marketing and advertising companies
• Communications platform providers
• Social media platforms

10.5 – To comply with our legal obligations, we may be required to transfer your data to any relevant competent authorities.

10.6 – As a data subject, you have a right to access, rectify, delete or restrict Your personal data and the right to data portability requests. You also have a right to object to the processing of your data and to withdraw your consent where the processing is based on consent. For any privacy or data protection queries or complaints, please send us an email to [email protected] with the subject “Privacy”. You can also file a complaint with the Data Protection Authority if you are unsatisfied with how we handle your personal data.

10.7 - International Operation and Data Transfer In the event of any corporate restructuring, we may choose to sell, transfer, or merge parts of our business, assets, or operations or seek to acquire or merge with other businesses. This may involve sharing your personal data with third parties, including companies that belong to the same Group of companies as Rootz or are new owners of our business. Please note that any new owners may use your personal data in the same way as stated in this Privacy Policy.

11. Cookie Policy

11.1 - The Website uses ‘cookies’ to improve the Website experience. Information on deleting or controlling cookies is available at https://www.aboutcookies.org/. Please note that by deleting our cookies or disabling future cookies, you may be unable to access certain areas or features of the Website.

11.2 - For more information on the use of cookies, please refer to the Cookie Policy.

12. Exceptional Circumstances & Aborted Games

12.1 - Unexpected technical problems or circumstances outside Rootz’s control, such as technical problems at third-party providers, allow Rootz to cancel bets and give refunds to players. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the Website. For this reason, Rootz cannot guarantee that the Website will operate without faults or errors or that its services will be provided without interruption. Rootz accepts no liability for any failures or issues arising from your equipment, Internet connection or third-party provider. This shall also include your inability to place bets or wagers or view or receive information concerning certain games.

12.2 - Rootz reserves the right to limit, cancel and refuse bets if they are considered too large or if we see that the Player’s betting pattern takes place in such a way that the system is being abused.

12.3 - If a refund is decided upon, the amount will be returned to the Player’s Account. The Player will be informed, and the procedure will be finalised within 48 hours of the decision.

12.4 - In the case that a game is “stuck” in a state before it ends, for example, a connection loss while playing an active blackjack hand, Rootz has the right to “clean up” such bets regularly and refund the bet/wager to the Player’s Account. The Player should be refunded if the Game has been aborted or miscarried on the server.

12.5 - If a Bonus campaign has been misconfigured, Rootz has the right to alter the Player’s balances and Account details to correct the mistake.

12.6 - If a game contains a bug or misconfiguration that causes incorrect behaviour or payout, Rootz has the right to remove the Game and alter the Player’s balances and Account details to correct the mistake.

12.7 - The Company is not liable for downtime, server disruptions, lag, or any technical or political disturbance to gameplay. Refunds may be given solely at the discretion of management.

12.8 - The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Site or its content or any errors or omissions in content.

12.9 - Rootz endeavours to ensure that the Website is available twenty-four (24) hours a day; however, it shall not be held liable if, for any reason, the Website is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, alter, suspend, or discontinue any content, products, or services, including your access to the Website.

12.10 - You are not allowed to abuse any error or instance of incompleteness on the Website, in the application, in any of the software or our services. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of or divulge any information about an error or incompleteness, Rootz shall be entitled to any remedies available at law, and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause.

13. Alteration of the Website

13.1 - At our absolute discretion, we may add, remove, alter, or amend any of the products offered via the Website at any time.

14. Complaints & dispute resolution procedure

14.1 - You may contact our customer complaints department by emailing Customer Support should you wish to make any complaints regarding our services.

14.2 - Complaints are handled in the support department and escalated in Rootz’s organisation if support personnel do not solve the matter immediately. The Player shall be informed about the state of the complaint to a reasonable level. We constantly endeavour to resolve complaints as soon as possible. The outcome of the complaint is to be communicated within 10 days from the date the complaint is received, provided that, in some instances, this can be extended by a further 10 days.

14.3 - A dispute resolution organisation, eCOGRA, is available to all players in the event they are unsatisfied with the issue resolution by Rootz. eCOGRA is a registered company in Malta, having its registered office at 6, Villa Gauci, Mdina Road, Balzan, BZN9031, Malta, which acts as an independent and third-party alternative dispute resolution (“ADR”) service provider and is duly authorised and eligible to handle customer complaints related to gambling. You can find more information on their Alternative Dispute Resolution (ADR) page or forward your complaint via email at [email protected].

14.4 - European customers may also direct complaints to the European Commission’s Online Dispute Resolution (ODR) section. This organisation is dedicated to helping European-based consumers and businesses resolve their disputes out-of-court. It can be found on the EU’s Online Dispute Resolution (ODR) page.

14.5 - If you believe your complaint is relevant to the status of our MGA licence, particularly any claims that our conduct is unlawful or conducted in a manner which is not safe, fair, or transparent, you may report your complaint to the Malta Gaming Authority or by emailing directly to [email protected].

15. Limitation of Liability

15.1 - You acknowledge that this Website’s services are for entertainment only. You are not required to use our services, and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether this is express or implied. You claim that your interest in our services and Website is personal and not professional and that you have registered an Account with us only for personal entertainment. Any other use of the Services we provide and any other use of our Website is strictly prohibited.

15.2 - You accept and agree that the random number generator will determine the randomly generated events required in connection with the Games, and where the result shown on the Website conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your play of the Games, and you shall have no right to dispute our decisions regarding such matters.

15.3 - Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:

15.4 - Do not warrant that the software, Games and the Website are always fit for their purpose;

15.5 - Do not warrant that the software, Games and the Website are free from errors;

15.6 - Do not warrant that the software, Games and Website will be accessible without interruptions;

15.7 - Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising from your use of the Website or your participation in the Games.

15.8 - You understand and acknowledge that if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

15.9 - You hereby agree to fully indemnify and hold us harmless, including our directors, employees, partners, and service providers, for any cost, expense, loss, damages, claims and liabilities, howsoever caused, that may arise concerning your use of the Website or participation in the Games.

15.10 - To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Website, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed 100 EUR.

15.11 - All information displayed on our Website is provided for information purposes only and not intended to constitute professional advice. Neither Rootz nor its independent providers are liable for any information errors, incompleteness, inaccuracy or delays or for any actions taken in reliance on the information contained herein.

16. Breaches, Penalties and Termination

16.1 - If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to refuse to open, suspend, or close Your Account or withhold payment of your winnings and apply such funds on Account of any damages due by you.

16.2 - If Rootz suspects that you are engaged in illegal and/or fraudulent activities when using the Website, or in breach of this Agreement, or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate Your Account or cancel any stakes at our absolute discretion.

16.3 - You acknowledge that Rootz shall be the final decision-maker of whether you have violated Rootz’s rules, terms or conditions in a manner that results in a suspension or permanent barring from participation on our Website.

16.4 - Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set. The same shall also apply to you.

16.5 - We will not be liable to you for any breach of these Terms and Conditions arising from any circumstances that we cannot reasonably be expected to control.

17. Intellectual property rights

17.1 - The term “Rootz” and any other trademarks, all Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material on the Website may be downloaded or printed, then such material may be downloaded to a single personal computer only, and hard copy portions may be printed solely for your personal and non-commercial use.

17.2 - Under no circumstances shall the use of the Website grant any user any interest in any intellectual property rights (for example, copyright, know-how or trademarks) owned by us or any third party.

17.3 - No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as expressly permitted under the Terms. No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as explicitly allowed per the Terms.

18. Severability

18.1 - If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions, and all other provisions shall remain in force unaffected by such severance.

19. Assignment

19.1 - We reserve the right to assign or otherwise lawfully transfer this Agreement. You shall not transfer, assign, charge, or deal with your rights and obligations under the Agreement. We reserve the right to assign, transfer, charge, or deal with our rights under the Terms and Conditions as we see fit. We will only do so if it does not negatively affect your rights or with your consent. If we decide to transfer our obligations or rights to another company or legal entity within the Group, we will notify you of the transfer date. Your rights under the Terms and Conditions will remain against the new legal entity.

20. Entire Agreement

20.1 - These Terms and Conditions constitute the entire Agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us concerning the Website.

21. Applicable law and jurisdiction

21.1 - The Laws of Malta shall govern these Terms and Conditions.

21.2 - The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. We cannot accept responsibility under the laws of any other jurisdiction.